Shipping & Returns Policy

This page summarizes shipping and returns for Dental Safety Solutions orders. Full site terms remain on our Terms and Conditions page.

Shipping

Shipping options and costs are calculated at checkout based on your order and destination. If you have questions about shipping methods, timing, or restrictions before you order, please contact us.

Damaged, missing, or incorrect items

If you need to report a damaged, missing or incorrect product or any other error on our part, please contact returns@dentalsafetysolutions.com so we can promptly assist you.

Return Policy

If you need to return an order due to an error on your part or simply a change of mind, you may do so at your own expense within 2 days of receiving the purchased product ONLY if the shipping box that the entire order arrives in has NOT been opened or altered in any way. Once the box has been opened or the butterfly tape cut, removed or unsealed, the product inside can no longer be returned to us. Please note that orders refused at delivery and returned without prior authorization may be subject to return shipping fees. Such fees may be deducted from your refund.

Please feel free to contact us at returns@dentalsafetysolutions.com if you are unsure your order qualifies for a return or if you should have any questions. While we reserve the right to deny requests at our discretion, we will be happy to review concerns on a case by case scenario to see where your situation best fits into our return policy.

Return Fees

All returns will be subject to a fee of 5% of your total order to cover handling, restocking and credit card processing fees. The original shipping cost will not be refunded.

Cancellations

We understand that one might need to cancel an order and can process that request. But please be aware that we charge a cancellation fee equal to the amount our credit card processor charged us at the time your order was submitted. This fee will be specific to the amount of your order, generally around 3%+ of your order and shipping total.

If your order was processed after we’ve already purchased the shipping, but before the package has been sent out, then the shipping cost will also be deducted from your refund.

How to start a return

Email returns@dentalsafetysolutions.com with your order number, product/SKU details, and reason for the return. You can also reach us via our Contact Us page.

More information

For the complete Terms and Conditions, see Terms and Conditions.